Delete your Biyo Pay account

In the app

1. Open Biyo Pay and tap your initials (top left) to open Profile.
2. Scroll down and tap Delete account.
3. Enter your app PIN to confirm. If you use the app in several cities, your account is deleted in each of them.

Without the app

Visit or call the customer service office of Gode Water Supply & Sewerage Service Office with the phone number you used in the app. Staff confirm it is your number and delete the app account for you.

What is deleted

• Deleted at once: your app sign-in and PIN, signed-in devices, the water accounts linked to the app, and notification history. Your name and phone number are removed from the app profile, and SMS alerts to your number stop.
• Kept: your water account itself, its bills, payments, receipts and service requests. These are the water utility's customer and financial records, which it must keep by law; they are not part of the app account.

You can sign up again later with the same phone number; you start with a new app account.